Frequently Asked Questions
Here’s all you need, to know us better
Artwork Preparation & Design Help
Be sure to convert all fonts to outlines or curves before sending the file. Please set the size of the proof in proportion to the exact size of the custom banner's order. There's no need to include bleeds in the proof, unless it is a part of the graphic. All text should be at least two inches from the edge of the banner's grommets. Acceptable formats include:
- EPS (Encapsulated Post Script)
- AI (Adobe Illustrator)
- PDF (Adobe Reader PDF)
- PSD (Adobe Photoshop)
- JPEG (High Resolution JPEG)
- TIFF (High Resolution TIFF)
Depending on the resolution and pixels, PSD, JPEG, TIFF files gets blurry when enlarged. Thumbnail JPGs or GIFs cannot be used for large prints. If submitting these files please follow these guidelines.
- 100% scale (full size output) at 100 dpi
- 50% scale at 200 dpi or higher
- 25% scale at 300 dpi or higher
- 10% scale at 600-1200 dpi
Vector: Line art is scalable to any size, it never loses resolution and the image stays clean and crisp. Vector files can be submitted in any size, in proportion to your banner's size
All reprints must duplicate what was originally printed.
BannerBuzz does not have a color limit on its custom banners, allowing you to choose as many photos or graphics as you want on your displays.
Yes, we can print banners on both sides. We use 13 Oz vinyl for double sided printing.
Yes, we print both but size selection on website is WxH. If you have any doubt you can opt for our Hire a Designer services for the design purpose.
Once your artwork has been approved it will go straight to production and no changes can be made.
Yes we do.
For certain file types like PDF, DOC, DOCX, EPS, CDR, AI, PSD, TIF, TIFF, PPT, BMP, SVG, our system is not able to generate an instant proof for review but we have your file and our pre-press department will review your file for size and quality (resolution) before sending it to the production. They will contact you if the file is not good for printing. If a proof is requested, you will receive an email proof (even if the file is good) within 24 hours and we will only process the order after you review and approve the proof.
Our design team will work with you until we create a banner that satisfies you. If we cannot come to an agreement, you can expect to see a full refund within 24 hours.
Printers at BannerBuzz are calibrated to print colors accurately to match the order, but in cases that they do not, we cannot be held responsible. The appearance of the thumbnail could be different on our screens and equipment compared to yours. We will not issue refunds or accept returns due to color, depth or tone. However, we recommend you to provide Pantone + Color Bridge Coated for the best match. We address each of these situations on a case-by-case basis.
We use 300 dpi to 1000 dpi resolution.
We employ cutting-edge printing and finishing gear. We have dye-sublimation, direct-to-fabric, solvent, Eco-solvent, and HP-Latex printers. The maximum resolution of our solvent and eco-solvent printers is 320 dpi, whereas that of our UV printers is 1000 dpi. Direct-to-fabric printing and dye-sublimation transfer technology are used to print all of our fabric goods. We provide solvent and UV printing for our banners and decals.
Products quality, Materials & Options
BannerBuzz backs every product with a 180-day (6-month) warranty, covering any manufacturing defects to ensure your complete satisfaction.
However, for transit damage, shipping errors, or quality concerns, please contact us within 3 days of receiving your order to ensure prompt assistance, as these issues are not covered under our standard warranty.
To initiate a warranty claim, log into 'My Account,' navigate to 'Help and Support,' select the appropriate reason, and provide a detailed description along with clear images. Our team will review your request within 12 hours. If the claim is eligible, we will either replace the product at no additional cost or provide a credit equal to its value.
Please note, BannerBuzz reserves the right to investigate claims to ensure they meet warranty criteria.
As one of the largest wholesale printers in the industry, we can order the materials and supplies directly from the manufacturers. BannerBuzz also manages orders within and outside of Canada, which lowers our overall cost of shipping and design. Since we are saving money from these high-quality products, we believe the savings should be passed along to you
- We offer more than 20 years of high-quality printing experience.
- A complimentary design proof is available upon request for all orders.
- Putting in an order through our website is quick and simple.
- We pride ourselves on providing low-cost, high-quality goods.
- Since we are a one-stop shop, we can get your order to you much more quickly than our rivals.
If our shipping carrier loses your order, we will open an investigation on that package and issue a reprint with priority shipping. This can take about 3–4 days.
We truly care about delivering top-quality products to you. Each item is carefully inspected to ensure it's in perfect condition before it reaches you. If, in the rare event, something isn't right, we're here to help. We accept returns on eligible items within 30 days of delivery, following the terms outlined below:
Eligibility for Refunds and Replacements- 1. For Non-Custom Products
- Refunds or replacements for non-custom products are available only if the items are damaged in transit, defective, lost during shipping, or substantially different from the original order.
- While BannerBuzz will make the final decision on whether to provide a replacement or refund, we are committed to ensuring a fair and satisfactory resolution.
- 2. For Custom Products
- Custom products are made to order specifically for you and are eligible for replacements only. No refunds will be issued. These items can be replaced if they arrive damaged, defective, lost during shipping, or with an error in printing/customization (e.g., incorrect spelling, design, or size).
- Exclusions: We cannot accept replacements for minor variations in color, texture, or size that may occur due to screen settings or the handmade nature of some items. Additionally, any personalization mistakes made by the customer (e.g., typos or incorrect details) are not eligible for replacement. Please ensure all customization details are correct before submitting your order.
- 3. For Close-Out Products
- Close-out products are eligible for replacements only and no refunds will be issued. These items can be replaced if they arrive damaged, defective, lost during shipping or if there is an error in customization.
How to Request a Refund or Replacement?
- Notify Us within the Return Window (30 Days): If you have an issue with any custom, non-custom, or closeout product, please raise a ticket under "My Account" and include image proof along with a description of the issue.
- Review Process: Our team will review your case within 12 hours and provide a refund, replacement, or other appropriate resolution, as applicable. While BannerBuzz will make the final decision on whether to provide a replacement or refund, we are committed to ensuring a fair and satisfactory resolution.
- Condition for Returns: Kindly ensure the product is in its original, unused condition when returned.
Please note that the final decision regarding a replacement, refund, or other resolution will be made by BannerBuzz. However, we are committed to ensuring a fair and satisfactory outcome for our customers.
All of our banners include grommets every three to four feet, per industry standards. If your banner needs to have grommets placed at specific points, please explain in the 'special instructions' box. Also, if grommets are needed, you will have to select them from the dropdown.
Our vinyl banners do not come with wind slits, but this option can be arranged for an additional charge. We also have a collection of mesh banners, which are made with loosely woven vinyl that can withstand heavy winds.
Yes our Vinyl Banners are waterproof and weather proof. Generally our Banners last three to five years
Utilizing flexible bungee cords will ensure that the banner will hang in the proper areas. We recommend taking the signage down if the area experiences heavy winds
Banners made of 15 oz vinyl utilize a heavier amount of vinyl. This makes banners more durable while adding life to the display. We recommend this option for outdoor custom banners
We can make the closest possible match to the colors you specify when placing orders.
Order,payment and shipping Help
Yes, please contact our sales department at sales@bannerbuzz.ca or call us at 800-580-4489 for more information on how we can process your bulk order.
All of the shipping calculations are done based on the product you will order from us. On the cart page, you will see the exact amount for shipping.
Applicable Taxes vary & depend on province the product is beign shipped.
HST rate is 13% in Ontario, HST rate is 15% in the other participating provinces (New Brunswick, Prince Edward Island, Nova Scotia, and Newfoundland/Labrador). Rest of Canada GST is at 5% for sales.
Once we get the approval for the artwork, our team will take 12-24 hours to work on the banner. From there, it depends on the type of shipping, which could range between three to nine business days.
We only provide store credit after 60 days
Yes, we ship outside the Canada. Below are the details for the countries where we ship. You can also contact our customer support team for more information.
https://www.bannerbuzz.com/https://www.bannerbuzz.co.uk/
https://www.bannerbuzz.com.au/
https://www.bannerbuzz.co.nz/
BannerBuzz's website displays an estimated delivery date for your product based on the selected shipping method. Please use the correct payment option when you reach the checkout. Unless there were issues with the shipping company, we have fulfilled over 85% of orders by the expected delivery date.
Yes, please input the custom dimensions in the instant price space. For example, if you are looking for a 4.5 foot by 10 foot banner, input
that measurement in the space where it says 'instant price.'
Repeat these exact dimensions in the 'special directions' space to make
sure that the design and printing teams are aware of the size of the custom banner.
if orders are returned to our facility we will make every attempt to contact the customer to reship the order. If we cannot make contact with the customer we will be forced to toss the order after 30 days of receiving the returned order.
Our main office is located at:
However, we have production facilities inside and outside of the country. It cannot guarantee where the production will happen for each product and order. Your order may be manufactured in the Canada or abroad.
You can contact our customer support team via call or chat. We will check the progress on the order, and if possible, we will make the changes to the order. However, once the order is processed and is in production, there cannot be any changes to the order.
You can contact our customer support team via call or chat. We will check the progress on the order and if possible, we will make the changes to the order.
BannerBuzz guarantees that the order will be delivered safely and without any issues. However, sometimes the order may be damaged in transit. In which case you can take the product images along with the shipping box images, clearly showing the damage and the package label. Upon reviewing the images, we will offer a refund, reshipment, or store credit.
Different materials mean that we can't always fit many products from the same order into the same package. There is a possibility that the product will arrive in many containers. If you have any questions or need assistance locating your additional package(s), please get in touch with our customer service team.
Once the order is placed you cannot update the billing address.
You can modify the delivery address while the order is in the packaging process. If you need assistance with this, please get in touch with our customer support team. However, once the order is packed you cannot make changes to the delivery address.
This service is available for a 6-month-old order. However, if you are unable to reorder, please contact our customer support team.
Unfortunaly this service is not available as it may vary the process of reordering. However, if the old order is within 6 month old then you can mention the old order number in the "Specific Instruction" box so that our designer can see the issue.
If you are tax exempt first order you need to palace with us and contact our customer support team with the tax exempt forms. Once its finalize we will provide you the refund for the tax and next time you will be exempt from the tax.
Unfortunately we do not ship to APO and FPOs.
Due to different monitor calibrations, some printed colours may not always match the colours displayed on your computer monitor.
No, you cannot make any changes to the order once the design is approved..
